25 November 2021
Our Digital Health and Care Wales Service Desk team has been shortlisted in the Best Service Desk category in this year's Service Desk Institute (SDI) Awards.
The SDI represents thousands of companies and service desk professionals in over 150 countries. SDI's awards praise IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.
Our Service Desk services all of NHS Wales and acts as the single point of contact between local service desks and national support teams. It provides a focal point for reporting incidents and making service requests.