A message from Helen Thomas, Interim Director NHS Wales Informatics Service

As the impact of COVID-19 increases I want to thank everyone working in NHS Wales for their dedication and care in response to this global pandemic.

The next few weeks will no doubt bring many challenges and place increasing pressure on our hospitals and GP practices.

As a digital organisation we will be doing all we can to support healthcare professionals during this demanding period.

In response to the situation, we are supporting the increased use of mobile messaging and remote working and have issued guidance on how new mobile tools can be used to support individual care and make it easier for GPs to use video conferencing for patient consultations.

And we have accelerated roll out of the Welsh Clinical Portal in primary care, so all GPs can see the digital patient record. We have also increased the capacity of the internet 'pipe' into NHS Wales.

We will be using our website to post the latest updates on the work we are doing to support health professionals as they deal with COVID-19 along with a number of FAQs.

As the health and well-being of our staff is of utmost importance, we have made some changes to the way we work that will allow us to continue providing the digital support services needed by our colleagues delivering health and care in Wales.

These are challenging and exceptional times for all and the NHS Wales Informatics Service will do all it can to support services and staff as they deal with the impact of COVID-19.