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GP Practices

The Primary Care Services team has deployed the NHS Wales Video Consulting Service to practices across Wales. 

The NHS Wales Video Consulting Service offers healthcare professionals a safe and secure way to see patients via a video appointment, rather than seeing them in person.

It is being rolled out by the Welsh Government TEC Cymru service, with NWIS implementing the service to health professionals. It is being delivered via a communication platform called ‘Attend Anywhere’. 

More information is available on the TEC Cymru website

The NWIS Primary Care Services team has started training GP practices in how to use the service. Practices will have received a survey asking for some configuration details e.g. Users, practice operational hours.

The training takes about 45 minutes and by the end of the session you will be able to hold a video consultation. It is important that you have your cameras and headsets available.

These video clips will give practices an idea of the video consultation service and how it works: 




The approved browsers for the service are - Safari, Chrome and Microsoft Edge.

If your practice would like this service, please contact us via

If you are still regularly using Skype (Chat calendar, calls) please note that Skype is a legacy product and will be decommissioned during 2021.

If you need to purchase additional equipment, then please review the Primary Care Services website for the current specification.

The NHS Video Consulting Service is used across a wide range of healthcare settings including GP practices, nursing homes, secondary care and 111 & OOH. Due to the success noted from both clinicians and patients since implementation started, Welsh Government are now supporting its use across the Dental, Optometry and Pharmacy professions. 


Last updated: 03/02/2021